Terms and Policies
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Your access to and use of the Site is subject to applicable legislation, these Terms of Use, and other policies. Please read the Terms of Use and policies carefully before starting to use the Site. Your use of the Site means that you have accepted these Terms of Use and that they are legally binding for you. If you do not accept these Terms of Use, please do not use or access the Site. Roche reserves the right to change the Terms of Use when it deems necessary. You should visit this page from time to time to review any updates.
All content, with the exception of the pages for which the Site serves as a hosting provider, is owned or controlled by Roche and is protected under international copyright law. Roche Müstahzarları Sanayi A.Ş. is registered in Türkiye with the Istanbul Chamber of Commerce under registry number 68304 and is an incorporated company with a central registration system (MERSIS) number of 0735001546600018 with its registered headquarters located at Uniq Istanbul, Ayazağa Caddesi No:4D / 101 Maslak 34396 Sarıyer, Istanbul. Roche Diagnostics Türkiye A.Ş. is registered in Türkiye with the Istanbul Chamber of Commerce under registry number 275583 and is an incorporated company with a MERSIS number of 0179000249100014 with its registered headquarters located at Esentepe Mah. Kırgülü Sok. Metrocity İş Merkezi D Bl. No: 4/5 34394 Şişli, Istanbul.
Site: The website with the address
Visitor: All users of the Site who are virtual, natural persons, or legal entities.
Content: Any kind of written, audio or visual images, such as information, files, images, programs, numbers, etc. published on the Site.
Link: A link which enables access to another website, file or content via the Site.
With these Terms of Use, Roche does not grant to you any license, nor does it transfer its usage and ownership rights for its patents/utility models, industrial designs, copyrights, and trademarks, except for a simple and non-transferable license that allows your personal and non-commercial use of the Site and its content. You may only download the Content displayed on the Site for personal and non-commercial use if you provide warnings regarding our copyrights and other intellectual property rights related to this Content. However, the Content on the Site, including text, audio and visual content, may not be distributed, reproduced, modified, published, transmitted, reused, resubmitted and marketed without the written consent of Roche.
The Site is designed for users residing in the Republic of Türkiye. Therefore, Roche makes no declaration regarding the accuracy and validity of the information contained on the Site outside the borders of the Republic of Türkiye, and use of the Site’s content in locations where it is deemed unlawful is prohibited. Visitors who try to access this Site outside the borders of the Republic of Türkiye do so on their own initiative and are responsible for the implementation of the applicable national laws.
You may download, view, copy and print out the Content and other downloadable materials contained on the Site for your personal use, provided that you meet the following conditions:
The Content must not be altered in any way
No graphic should be used separately from the accompanying text
Copyright and brand notices must appear on all copies, and you must acknowledge that the Site is the source of all materials, and
All persons to whom you provide copies of the Content must be informed of these restrictions.
No rights, ownership or interest in the content is transferred to you as a result of downloading, viewing, copying, printing or using the content. Without written consent from Roche, you may not reproduce (except as specified above), publish, transmit, distribute, display, modify, create derivative works of, sell, market or misuse all or any part of the Site or its Content in any way. We would like to remind you that engaging in any behavior that may cause harm to the computer system managing the Site or to the Site itself may have legal consequences.
The information, articles, images, trademarks, reports, slogans, and other signs on the Site, as well as programs for the protection of various industrial and intellectual property rights, page layout, and site design, are the property of Roche and the organizations from which Roche has obtained permission and licenses. Copying, modifying, publishing, transmitting, distributing, or selling, partially or entirely, through any means, including online or other media, any kind of databases, software codes, HTML codes, and all other codes related to this Site, as well as the articles, designs, images, presentations, audio and visual images, video clips, files, catalogs and lists found in the Site content, is prohibited. Visitors agree and pledge not to reproduce, copy, distribute or process the software, hardware and content of the site, including but not limited to those mentioned above. Visitors do not have the right to sell, process, share, distribute or display Roche services, Roche information, or Roche’s copyrighted work or to allow anyone else to access or use Roche services.
Unless otherwise specified, everything you see or read on the Site is protected by copyright and may not be used contrary to the terms and conditions set forth herein without Roche’s written consent. Roche does not guarantee that the Content displayed on the Site does not violate the rights of third parties other than Roche’s affiliated enterprises.
All trademarks, trade names, logos and service marks (collectively, “Trademarks”) displayed on the Site may belong to the Roche Group or to a Roche Group Member, either registered or unregistered. The information referenced on the Site is for informational purposes only. Nothing on the Site signifies any implied acceptance of any trademark, license or right to use being granted. The use of the Trademarks or other content displayed on the Site is strictly prohibited apart from the exceptions stated herein. You should know that Roche exercises its intellectual property rights within the broadest scope of the legislation, including criminal proceedings.
Roche strives to provide accurate and up-to-date information; however, Roche makes no express or implied claim regarding the accuracy or completeness of the information provided on the Site and does not provide any warranty or guarantee in this regard.
Without prejudice to the foregoing, all content on the Site is provided “as is” without any warranty or condition and no warranty or condition, whether directly or indirectly, is provided regarding the Site.
You are responsible for any damage resulting from your use of or your visit to the Site. Neither Roche nor any other person who enables the creation and presentation of this Site shall be liable for any damage caused by your access to or use of the Site. Roche is not responsible for any viruses that may infect your computer or other property or damages that may occur during your access to, use of, or navigation on the Site, or during the downloading of content, texts, audio, or visuals from the Site.
This Site may contain connections referred to as “bridges” or “links” to other websites whose content is not under the control of Roche. These links to third party pages are provided for convenience only.
Roche is not responsible for the content of these websites, or for the collection, use, or disclosure of any personal information these websites may collect. Roche assumes no responsibility for any errors, interruptions, and other similar issues that may arise during the use of these sites. Similarly, when links are provided to
The Site is not associated with or supported by any specific legal entity unless specified by Roche. By clicking on these links, you will leave the Roche website and be redirected to another website that is completely independent. Roche provides these links to our visitors as a service; however, it does not perform any editorial audits, does not undertake any responsibility in this regard and does not make any commitment regarding the accuracy, suitability or other aspects of the information contained on other websites.
The information and content on the linked websites may differ from the texts approved by the Ministry of Health of the Republic of Türkiye, and these sites may not comply with the laws and regulations of the Republic of Türkiye. The presence of any link on the Roche site serves only to potentially interest the reader, but it does not imply endorsement or support from Roche for the linked website. It is your responsibility to check the terms and conditions and privacy policies of all other websites you visit.
Roche allows everyone to link to the Site as a reference, provided that they meet the following conditions:
Written approval must be obtained from Roche before providing a link
Links should suggest preference for the home page of the website (in order to prevent the links from being broken when pages change)
No frames or boundaries are to be set up on the website
The website that wants to provide a link must comply with applicable laws and regulations and must not contain content that may be considered unpleasant or offensive, and
It must not be implied that we are related to or support any other website, product, or service.
The Site does not provide healthcare and does not recommend any form of medication or treatment. The information shared on our Site does not include any recommendations for the use of medicines produced by these companies.
The use of the information provided on this Site is the sole responsibility of the user, and Roche does not accept any responsibility for issues that may arise from the misinterpretation or sharing of the information.
Furthermore, the information provided on the Site is by no means intended to replace the services or recommendations offered by health professionals. If you need such a service or advice, you should immediately ask for help from healthcare professionals.
Roche takes the necessary technical precautions to prevent unauthorized access to our Site, ensure data accuracy and ensure the correct use of information. However, despite the measures taken, cyber-attacks and similar actions may be carried out.
We take reasonable steps to ensure that the Site is free from computer viruses or other malicious computer programs. However, due to the nature of the internet, it is your responsibility to use appropriate firewalls and anti-virus software programs to protect your computers, mobile devices, and data.
We do not guarantee that the Site will be compatible with any hardware or software that you may use. We are not liable for any loss or damage you may incur due to events beyond our reasonable control.
Roche does not accept responsibility for any damages that may occur to your computer or other hardware, or for any viruses that may infect your computer in connection with you accessing the site in such circumstances. Visitors are deemed to have accepted all risks and responsibilities, including the risk of security vulnerabilities, that may arise when they visit the Site.
Your personal data that you share with us, or which are collected through the Site is governed by our privacy policy (“Privacy Policy”), which you can access by clicking the “Privacy Policy” link on the Site. You can review the Privacy Policy for detailed information regarding all matters, such as how we collect your personal data, for what purposes we use it and the precautions we take. The terms and conditions of the Privacy Policy are also included in these Terms of Use.
All personal identifiers in electronic communications are subject to the Privacy Policy. You agree that anything you submit or transmit to the Site may be used solely by Roche or its affiliates for a variety of purposes, including reproduction, disclosure, transmission, retransmission, release, distribution, publication, or mailing purposes. Additionally, Roche may use or copy any information, including any idea, innovation, concept, technique, and technical information (know-how) disclosed in electronic access content, for any purposes.
We use cookies and similar monitoring technologies for the effective operation of the Site and statistical and analytical activities. The cookies and other similar monitoring technologies we use within the scope of the Site are managed under our cookie policy (“Cookie Policy”), which you access by clicking the “Cookie Policy” link. You can review the Cookie Policy for detailed information on the purpose of the use of cookies and other similar monitoring technologies and how we use them. The terms and conditions of the Cookie Policy are also included in these Terms of Use.
In all circumstances legally deemed to be force majeure,
These Terms of Use and their implementation, except for the provisions regarding the conflict of laws, shall be governed by the laws of the Republic of Türkiye.
Please use the following contact information to contact us with any questions, comments, or requests you may have regarding these Terms of Use or the Site.
You can contact us at the correspondence address below or via
Trade Name : Roche Müstahzarları Sanayi Anonim Şirketi
MERSIS No. : 0735001546600018
Central Office Address : Uniq Istanbul, Ayazağa Cad. No.4 D/101 Maslak 34396 Sarıyer, Istanbul
Telephone :
KEP (Registered E-mail) Address:
Trade Name : Roche Diagnostics Türkiye Anonim Şirketi
MERSIS No. : 0179000249100014
Central Office Address : Esentepe Mah. Kırgülü Sok. Metrocity İş Merkezi D Bl. No: 4/5 34394 Şişli, Istanbul
Telephone :
KEP (Registered E-mail) Address:
The website
Roche complies with regulatory requirements currently in force and respects your personal rights at all steps of processing your personal data.
As part of our respect for and recognition of the importance of your personal data, we commit to:
comply with the law and codes of integrity, and remain transparent with respect to any processes we are undertaking;
take steps to ensure your personal data remains accurate and up-to-date, where appropriate;
use your personal data solely for specific, clear and legitimate purposes, process it only as long as reasonably required for such purposes, and refrain from using your data for any purpose unrelated with the foregoing;
process personal data only in connection with, and limited and proportional to the stated purpose, that is to refrain from obtaining unneeded personal data, and to anonymize, delete or destroy data which is no longer needed;
retain your personal data for no longer than the prescribed timeframes in the applicable regulations, or necessary for the stated purpose, and anonymize, delete or destroy the same at the end of the prescribed time frame; and
ensure protection of your personal data, and take appropriate technical and organizational measures to prevent unlawful access, or attempts to damage or destroy the same.
A detailed description of how these principles are implemented in actual practice is provided in the following section.
For these reasons, we would like to inform you on the principles, guidelines and practices that we have in place to guide protection, lawful processing and ensuring the security of your personal data obtained by Roche through
The purpose of this Privacy Policy is to:
describe in the most express and understandable way which personal data is obtained about you, and how and for what purpose your personal data so obtained would be processed;
inform you about the recipients of your data, and the purposes for which your data would be transferred to them;
inform you about the legal grounds and the methods used for collecting your personal data;
inform you about your rights under KVKK with respect to your personal data; and
explain to you in a transparent manner our responsibility to protect your rights and privacy.
According to the regulations currently in force, information which does not qualify as personal data is out of scope for this Privacy Policy.
Roche acts as a data controller with respect to your personal data which falls within the scope of this Privacy Policy, and therefore you may communicate any requests related with your personal data to Roche, as described under the heading “Legal Rights and Application Procedure” of this Privacy Policy.
This Notice is valid only for
For the purposes of this Privacy Policy, “Personal Data” is any information which may be used to individually identify you, directly or indirectly, including but not limited to your name, address, e-mail address or telephone number.
visit the Website,
contact Roche, including for communicating a complaint, request or suggestion,
fill out a form provided on the Website or social media, or post a comment regarding a product or service, or
are involved in a dispute.
Processing of your personal data includes your name, contact details, e-mail address and other identifying information. We may also collect certain types of personal data which do not directly identify you by name, but which may be used to determine that your computer or device has been used to access our website.
As part of our making services available on the website
receiving and handling requests, complaints and suggestions,
corporate communication activities,
provision of services, personalized based on users’ preferences and usage patterns,
responding to unfavorable or defamatory claims, or unfair allegations against our company, or our employees, executives or users,
analyzing and measuring the performance of our Website,
monitoring adverse events and other pharmacovigilance activities,
security, including protecting the website,
submission of mandatory reporting and requisite information and documents to judicial or regulatory authorities, public prosecutors, courts, ministries, and other public agencies or organizations as provided under law or to fulfill a legal obligation,
conducting Roche’s business in an efficient and lawful manner, improving our processes, measuring efficiency and productivity and performing essential audits,
protecting trade secrets and personal data, ensuring security of our digital infrastructure and systems,
resolving legal disputes, protecting the rights and legal interests of Roche, the Roche Group and its shareholders, and
conducting productivity analyses of our business operations, and strategy planning.
Completing a Process. Some sections of the website may be used to collect your personal data to perform a service that you have requested, or to understand your areas of interest or preferences. In those cases, we may collect your contact information and also a history of your previous interactions with us.
Personalizing Your Experience. We may collect information on your past interactions with us to improve our services.
Website Analysis and Monitoring. Within the confines of law, we may pool the personal data you have provided with other information that you have provided via the Website, social media or other means of communication. We may also, to the extent allowed by law, pool Personal Data collected via our websites and online resources, Roche’s offline records and other information provided to us by third parties.
Operating and Maintaining the Website. We use this information to secure our websites, network systems and other assets, which may include your IP address and geographical location, the resources that you have access to or similar other information. We used automated means to collect this information for our legitimate business purposes.
Cookies. A cookie is a small data file containing your internet browser files, which may be installed on your computer’s hard drive by a website. Cookies make it possible for us to become aware that the computer used for browsing our websites had been previously used to visit a Roche /
With respect to your visit to a page, we may collect and process information such as which website linked you to our website and the searches that you had conducted at our website. We use this information to help improve the content of our website. As part of this process, we may use cookies that collect information on a user’s domain name, internet service provider, operating system, and time and date of access.
Please review our Cookie Policy for more information on cookies and similar other tracking technologies used on our Website.
We utilize third-party software and services to provide the content of our Website to you. Such service providers may access information such as the model of your device, device software, IP address, the geographical region of access, user behavior and user habits, to help improve and maintain availability of those services. We receive assurances from our service providers that they will use this information only for the specified purposes, and they may divulge this information to others only to meet a legal obligation or for other lawful purposes such as their use of other service providers.
In some cases, law enforcement, judicial authorities or other competent persons or institutions may ask us to divulge the information that we have. Your personal data may be divulged to law enforcement, judicial authorities or other competent public officials or third parties only when we are required by law, or to help prevent commission or identify perpetrators of a criminal act, but in any case always in line with the legislation in force.
We utilize third-party service providers to provide information in the interest of public health, organize awareness and educational campaigns, facilitating access to accurate and consistent scientific information, conduct our business operations, manage our processes, administer the Website, ensure data security, perform our contractual obligations, exercise our rights, fulfill our legal obligations, and improve the efficiency and robustness of our processes. Such utilization of service providers may require our transferring your personal data to them, as part of the contractual relationship we have with them and to the extent necessary in connection with the services they render for us. In any case, we observe our principles in processing or transferring your personal data, and remain ultimately responsible for its security. Moreover, we will never sell your personal data to third parties who would use them for purposes not specifically provided herein.
Because Roche is a member of the Roche Group, personal data falling within the scope of this Privacy Policy are transferred to or may be accessed in other countries wherein the Roche Group operates. Transfer of personal data between companies with the Roche Group comply with the requirements of Roche Intercompany Data Transfer Agreement.
Because we are a part of the Roche Group, we use digital platforms or systems which may be cloud-based or using servers that are located in Türkiye or elsewhere, in conducting our business operations to improve the efficiency and robustness of our processes. It is therefore possible that the jurisdictions to which your personal data is transferred may include those in respect to which the Personal Data Protection Board or the European Commission has not recognized as providing sufficient security for personal data, in other words, countries which may not have in place essential protections for your personal data. We warrant that the jurisdictions in which the systems receiving your data are located are those recognized as secure countries by competent authorities, and where this is not the case, we will ensure that the recipients of personal data will have in place the necessary precautions to ensure security of personal data.
Also, the third parties referenced above, or their subsidiaries, subcontractors, or third-party service providers who receive your personal data, and/or some of the systems that they use may be located abroad. Third parties who receive your personal data provide formal assurances that the jurisdictions wherein the systems which your personal data is transferred to are recognized by competent authorities are secure countries, and where this is not the case, that the recipients of personal data will have in place the necessary precautions to ensure security of personal data.
How long we keep your personal data may vary depending on the purpose of collection and processing of your data. Please review our Retention and Destruction Policy at
Where your personal data is in scope for GDPR (i.e. you are located in the European Economic Area), we would like to remind you that you also have the right to ask Roche to cease processing or delete your personal data, in addition to your right to access or demand correction of your personal data, or mobility of your person data. Cessation of processing or deletion of personal data is only possible if and to the extent processing is based on consent or a legitimate interest.
If processing of personal data is based on your express consent, you have the right to withdraw your consent at any time, but in any case without impairing the validity of processing conducted prior to withdrawal of consent. Please refer to the contact details provided below to exercise your right to withdraw consent.
To prevent your personal data to be reintroduced into the system after your request for its erasure, we may retain your name and email address on Roche’s systems after attaching it with the note “do not contact.”
If you have the impression that Roche’s processing of your personal data contradicts the requirements of GDPR, you have the right to file a grievance with a competent regulatory authority.
In line with data protection rules in place in both Türkiye and the European Union, we have in place reasonable safeguards to prevent unauthorized or unlawful access to or collection of personal data. We uphold data security and privacy as default features in all processes that we develop and digital infrastructures and systems that we use to facilitate our business operations.
The precautions that we have in place to safeguard your personal data which you entrust us with include both organizational systems and procedures, and physical and technical restrictions. Access to your personal data is restricted to authorized and properly-trained individuals and to the extent necessary.
Moreover, in cases where your personal data is with third parties, we secure assurances from them that they will have in place proper organizational and technical safeguards to ensure security of your personal data, and limit and restrict processing to the specified purpose of processing.
If we become aware that, despite all of our precautions, your personal data has been unlawfully obtained or accessed by unauthorized third parties, we will report it to the competent authorities in line with the procedure laid down in the applicable regulations.
Personal data of third parties which you have divulged via
In cases where you divulge personal data belonging to a third party, it is your responsibility to fulfill the legal requirement to inform them on transfer of personal information and to obtain their express consent as required under legislation, if any of the conditions for processing and/or transferring personal data without express consent have not been met. Roche is under no obligation to verify that the person in question has given their express consent, or that any of the aforesaid conditions has been met. Roche reserves the right to recover from you any damages, whether direct or indirect, that Roche may suffer as a result of your transferring personal data of a third party to Roche without express consent of the person concerned or without meeting the conditions laid down in the Law.
We would like to remind you that you have the following rights under the legislation:
Learn about whether your personal has been processed;
Request information on whether your personal has been processed
Learn about the purpose of processing of your personal data, and whether your personal data is being used in line with the stated purpose;
Learn about the third parties who have received your personal data, in or outside Türkiye;
Request correction where the processing of your personal data has been flawed or incomplete;
Request deletion or destruction of your personal data within the confines of the requirements laid down in the KVKK;
Request that the third parties who received your personal data be notified of your request for correction, deletion or destruction;
Object to the results of analyses performed by automated systems based on the data collected; and
Seek redress in the event you suffer any harm from unlawful processing of your data.
You may forward your request for exercising any of your rights listed above to Roche using the contact procedure and the contact details described in Roche Müstahzarları Sanayi A.Ş. and Roche Diagnostics Turkey A.Ş. Application Form for Contacting Data Controller. If you feel that your request has not been answered within the prescribed deadline or in an appropriate manner, you may contact the Personal Data Protection Board.
We may update this Privacy Policy from time to time when a new service is launched, changes occur in the purpose of data processing, or amendments to regulatory requirements. The current version of the Privacy Policy is publicly posted on our Website. Any such amendments or updates become effective on the date they are posted on the Website, unless specified otherwise. Therefore, you are advised to regularly visit this page to keep up to date on our policies applicable to your personal data. The latest revision of this notice is indicated in the header.
You can reach us through the following information regarding any questions, comments, or requests about this Privacy Policy or the Site.
Commercial Title: Roche Müstahzarları Sanayi Anonim Şirketi
MERSİS No.: 0735001546600018
Headquarters Address: Uniq İstanbul, Ayazağa Cad. No.4 D/101 Maslak 34396 Sarıyer, İstanbul
Phone:
KEP Address:
E-Mail Address:
Commercial Title: Roche Diagnostics Turkey Anonim Şirketi
MERSİS No.: 0179000249100014
Headquarters Address: Esentepe Mah. Kırgülü Sk. Metrocity İş Mrkz D Bl. No: 4/5 Şişli İstanbul
Phone:
KEP Address:
E-Mail Address:
Site Responsible: Bahar Süral
We will continue our work within the scope and limits of information security in order to meet the expectations of our customers and the institutions / organizations that we serve under the contract and to increase our service capabilities.
Recognizing that any personal, confidential / commercial / private information processed in all information technology systems we serve within the scope and limits of information security is the privacy of the customer of the institution / organization we serve, this information is the information / approval of the customer at any place / person / institution / organization. We will ensure that it is unobtainable, adhering to the terms of Confidentiality / Integrity / Accessibility.
We are committed to comply with legal and regulatory requirements, to consider contractual or third party obligations or dependencies,
Also fulfilling the requirements of the Information Security Management System by continuous improvement.
*This policy is valid only for Roche Diagnostics Turkey A.Ş.
At Roche, quality is the right of every patient and customer and the responsibility of every employee. We are committed to improving patients’ lives by providing innovative, safe and effective healthcare solutions.
*This policy is valid only for Roche Diagnostics Turkey A.Ş.