We see social media as an opportunity to share what is important to us, and also to stay close to our community and hear your voices. You can interact with us via @mentions, comments or direct messages. We do our best to stay connected with you and reply to queries as quickly as we can. However, as much as we would love to stay in touch, we operate in a highly regulated industry and some conversations we cannot allow on our channels.
So here are some guidelines that we must follow and we ask you to do the same.
We will delete any comment that mentions products, be it our own or another company’s. Commercial content advertising a product or a service will also be permanently deleted. The information shared on our social media accounts cannot replace consultation with a physician and pharmacist. The best source of information about products is your healthcare professional.
We want to hear about any issues you might have experienced with one of our products, whether it's a medicine, a diagnostic test, or a device. However, social media is not the best place to do this. Please report all adverse events or complaints related to our products by contacting us at firstname.lastname@example.org for Roche Pharmaceuticals solutions and email@example.com for Roche Diagnostics solutions. If you do share an adverse event with us via social media, we may follow up with you and ask for more information in order to report the event. We may remove your post to protect your privacy.
If you have questions regarding a treatment or medication, please consult your healthcare provider first or get in touch with our medical team. It's not that we don’t want to help, but social media is not the right place to discuss private health information.
We welcome everyone’s opinion. This channel is an open space for all users interested in discussing the topics published by Roche. We ask that you respect those users who are interested in a genuine conversation by making sure that the conversations taking place on our channel stay on topic and are of value to all users.
We may delete messages that:
Include profanity, defamatory, libelous, offensive, abusive, discriminatory or demeaning language or content (including images, videos and links)
Are disparaging, threatening, condone violence or illegal behavior
Are excessively repetitive and/or disruptive to the community or are spam
The information provided on this site is not for diagnostic or medical advice, but for informational purposes. If you have or think you have a disease to be treated, consult a specialist physician.
For adverse events related to Roche products,
To contact us about other issues;
Roche Pharma Address: Roche Müstahzarları San A.Ş. Uniq İstanbul Ayazağa Caddesi No:4D/101 34396 Maslak/İstanbul Tel: +90 212 366 90 00
Roche Diagnostics Address: Roche Diagnostics Turkey A.Ş. Esentepe Mah. Kırgülü Sk. Metrocity İş Merkezi D Bl. No: 4/5 34394 Şişli /İstanbul; Tel: +90 212 306 06 06
Supervisors: Bahar Süral & Naz Kocaoğlu